TFD Report
KARACHI: Telemart, once known as a popular online shopping platform, has now come under fire for what consumers are calling one of the biggest e-commerce frauds in Pakistan. Numerous customers have accused the company of looting millions of rupees through fake online sales, undelivered products, and non-refunded payments.
According to complaints pouring in from across the country, Telemart has allegedly failed to deliver paid orders for months while withholding customers’ hard-earned money. Several victims told The Financial Daily that despite multiple complaints, neither the company has issued refunds nor has any government agency, including the Federal Investigation Agency (FIA), taken serious action so far.
Consumers claim that the FIA’s Cyber Crime Wing appears to be turning a blind eye to the issue, even though formal complaints and supporting evidence have been repeatedly submitted. Affected customers have urged the Securities and Exchange Commission of Pakistan (SECP) and Consumer Protection Councils to take strict action against Telemart and ensure justice for defrauded buyers.
A Facebook user, Rizwan Tahir, shared his ordeal on the public page “Telemart Scams”, stating:
“It’s been more than 78 days, yet neither the mobile phone has been delivered nor the refund issued. Is this really an e-commerce company or daylight robbery from consumers’ pockets?”
He added that he had placed an order for a Realme 12 4G smartphone on July 11, 2025, paying Rs. 44,655 in advance through a Faysal Islamic Gold Card.
“The order was later cancelled falsely by Telemart, claiming ‘Customer not interested,’ which is a complete lie,” he said.
Despite repeated follow-ups, Tahir neither received the product nor his refund. He has since filed a formal complaint with the FIA Cyber Crime Wing against what he calls a “deliberate act of fraud and deception.”
Another victim, Sonia Malik, shared her experience on “Telemart Scams” Facebook page on July 11, 2025. She wrote:
“I placed an order on Telemart of Rs. 454,000 – yes, four lakh fifty-four thousand rupees – and paid the amount in advance. It’s been 10 days and I haven’t received the order. No customer support, no helpline. What can I do? Please help, I’m worried.”
Sonia’s case is just one of many where customers claim to have been left helpless, with their large advance payments stuck and no way to reach the company for redressal.
Similarly, Zain Ul Abidin posted on Facebook in July, directly naming the man he alleges to be behind the scam:
“The real scammer is Ahmad Rauf Essa. Telemart is just a name – even if a case is filed, nothing will happen. Use his picture, name; there are all the proofs. He doesn’t reply to any messages regarding Telemart and instantly blocks anyone who mentions their scam.”
These accounts paint a troubling picture of a well-organized online fraud operation, where victims claim to be systematically silenced and ignored.
The Financial Daily urges all affected consumers to come forward and share their experiences with Telemart so that a comprehensive investigation can be pursued and public awareness raised against such online scams.
The post Telemart exposed: Victims allege massive online fraud, demand action from authorities appeared first on The Financial Daily.
